Help & Contact

How can I file a report for damaged luggage?

Please make sure to complete a Property Irregularity Report form (PIR) either by logging on to our online portal or by reporting your damaged baggage at the Condor lost and found desk before you leave the airport.

Any claim for settlement must be submitted immediately, or no later than 7 days after you received your baggage. You may submit your claim through your own travel insurance or one of our service providers.

If you choose to claim through Condor or in cases of damaged wheelchair/mobility devices, sporting equipment, missing or damaged items within your bag, please contact our customer relations department.

For more information about baggage irregularities check our website.