Help & Contact

I need to fly with a medical device?

Please keep in mind that you are not allowed to travel with your own oxygen cylinder containing gaseous or liquid oxygen. In case you need oxygen on board you need to bring and register your own FAA approved oygen concentrator.

You can find information about traveling with various medical devices on our website:

Travelling with a dialysis machine

Travelling with sleep apnea device

Travelling with oxygen concentrator


You are travelling with a different medical device? Fill out our special assistance form or contact us by telephone under +49 6171 69 88 978. The colleagues are available Mo-Fr 9-19h and Sa 9-13h German time.