Help & Contact

Why is my credit card not being accepted?

Please contact your bank and check if there is a technical issue. You would be able to find your bank's phone number on the back of your credit card.

Possible reasons why your card has been declined:

  • Your bank closed your account due to an unusual transaction on your account (such as a charge for an airline ticket)
  • The amount of money you can charge on your card at once may be limited
  • Insufficient funds or no available credit
  • Data you have entered does not match. Double check your credit card details
  • Your card is not activated for 3D secure authentication or the authentication process was not successful

If everything seems fine, please contact us. We'd be happy to try run your credit card through our service center.